About

With over 25 years of experience in technology, UX, and program management, I am a strategic and results-driven leader with a proven record of directing high-impact, user-centered initiatives. I have led cross-functional teams for Fortune 500 clients, including T-Mobile, Hilton Worldwide, and Rocket Mortgage, creating scalable, innovative solutions that enhance user engagement and drive measurable business growth. My expertise spans end-to-end UX strategy, mobile and web application design, digital transformation, and large-scale system integration.

Throughout my career, I have overseen product and program lifecycles from ideation to launch, managed budgets up to $5 million, and established standards that elevate design consistency, usability, and quality. Known for my collaborative approach, I have partnered effectively with in-house and outsourced design teams, including Sagent’s design team, to unify and deliver digital experience strategies that align with business objectives. My work has enabled clients to achieve critical goals, from increasing conversions to meeting compliance standards, while creating meaningful, memorable brand interactions.

As a director, I am passionate about fostering a team environment focused on collaboration, innovation, and operational excellence. Outside of work, I’m an avid explorer, sports enthusiast, and tech aficionado. I enjoy staying up-to-date on industry trends, reading, and spending time outdoors with my family.

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References

"Eric has been a great thought partner in developing the iPhone app to incorporate new features in innovative ways. Eric’s most appreciated quality is that he keeps the stake holders updated on progress of his team’s work at all times. Eric’s timely delivery and going the extra mile every time has contributed to the success of our projects."

Anjali Mirchandani – Director of Brand Innovations & Guest Technology at Hilton

“I worked with Eric over the past 3 years with a multitude of projects relating to the Hilton mobile apps. Eric is a creative leader that is able to influence through his extremely user-friendly experiences, which is evidenced by his persistent drive to build what's best for the user. He has been a crucial member of the team and integrated well, working intimately with Product, Design, and even Engineering. He went above and beyond to ensure requirements are understood and aligned upon. He understands the importance of working with Development, as opposed to being prescriptive, and is extremely well-liked by the team. He is a key member of the development organization and I am glad I have had the opportunity to work and learn from him.”

Akash Shah – Senior Product Manager at Mobileforming, LLC for Hilton iOS App

“Eric led the mobile design efforts for the very earliest phases of Connected Room, and his talent, energy, and engagement were highly evident throughout the complex project. To work with Eric is to learn from him, and his expertise made a major difference. We’d be very fortunate to have him on the Hilton team for the long term!”

Josh Weiss – VP Brand & Guest Technology at Hilton

“Eric is not only a team player, a necessity for fast-paced agile development, but also a thought leader when it comes to providing platform knowledge and competitive perspectives. He’s led the iPhone platform UX for several years now with outstanding results; plus, he’s a delight to work, having a healthy sense of urgency and always willing to take the initiative.”

Robyn Harman – Senior Manager, Mobile Product & Innovation at Hilton

“Eric has been an outstanding thought partner in the development of the iPhone app, he always delivers more than expected and in innovative ways."

Rich DiStehano – VP Web and Mobile Products at Hilton

“Eric provided the stability and firm hand to deliver excellent work product and teaming, even in the midst of major transformational change.

Eric wore many hats for us, but his expertise shined most during project initiation within the JIRA toolset and later in running scrums to keep strong cadence over time. Leadership, clients and colleagues have all enjoyed working with Eric. In my department, Eric quickly gained my trust and became an integral part of my key delivery teams. Difficult projects or stakeholders, tight deadline delivery, or shaping an amorphous problem set – Eric has proven a qualified and reliable senior analyst for me.

Eric’s calm demeanor and effective management of multiple concurrent projects enabled us to close 20 projects in one year, many of them with Eric’s fingerprints prominently displayed all over the success story. I found Eric to be direct, honest, reliable and capable of high quality JIRA delivery within complex projects.”

Reynold Khachatourian, JD - Business Transformation & Portfolio Management

“Eric is one of the best project and product managers I've ever worked with. He has a wide range of skillsets but where he really shined was his ability to articulate UX needs to the rest of the organization, help with lunch-and-learns, and structuring our JIRA board to show how to track design thinking exercises and research into measurable effort levels.”

Erik Bjarnason - UX Designer

“As the Design leader Eric successfully updated the end-to-end workflow of his designers streamlining it with the product team’s workflow, and the dev team’s agile processes. This was beneficial because it reduced the time design tickets were completed in, integrated with Jira, and provided more visibility into the design team’s work queue. This immediately had the affect of level-setting priorities and expectations, while reducing designer burnout. The refinement and prioritization processes Eric introduced are still an invaluable part of the design workflow today. Eric also successfully managed the relationship with Legal ensuring we were always compliant. Most of all, Eric is known for being a great communicator. He makes everyone feel seen and heard. It was an absolute pleasure to partner together and I’m certain that Eric will add creative energy to any company.”

Rhodel Swaniker - VP, Product & Strategy - Core Digital Media, a part of Rocket Companies