Directed the strategic planning and execution of comprehensive UX program plans, aligning UX initiatives with T-Mobile’s overarching business goals and user-centric vision.
Oversaw multiple high-impact, cross-functional project teams, driving seamless collaboration among UX designers, product managers, engineers, and stakeholders to deliver cohesive, high-quality user experiences on time and within scope.
Provided strategic oversight on resource allocation, optimizing team performance across projects to ensure efficient delivery and adherence to program objectives.
Championed the integration of UX principles and best practices into project workflows, setting and enforcing standards that enhanced usability, customer satisfaction, and brand consistency.
Acted as a key liaison with senior stakeholders, providing high-level program updates, addressing strategic concerns, and building strong partnerships with both internal teams and external partners to support the long-term success of UX initiatives.
Cultivated a collaborative, innovative team culture focused on continuous improvement, facilitating cross-functional communication and aligning teams around a unified UX vision.